By Gary S. Vasilash

The announcement that Hyundai and Amazon have entered into a partnership agreement which will have Hyundai models sold through the Amazon interface will have repercussions in automotive retail the likes of which have probably never been experienced before— perhaps those inflatable gorillas and floppy men had a fairly big effect, or so the traditional car-buying model might have it.

Now this doesn’t mean that the dealership model is kaput. Well, at least not in 2024, when the availability of Sonatas and Tucsons can be configured on the site.

Dealers are still part of the picture.

Customers can search on Amazon for the Hyundai of interest, configure it, and even select their method of financing. The vehicle will then go through a dealership for delivery.

And it is likely that individual dealerships will be able to establish their own storefronts on Amazon the way the purveyors of an array of products do.

A Change Is Coming. Fast.

One of the arguments that is made regarding people purchasing cars on the internet and why it isn’t going to make a difference is that people like to take test drives. People like to see the sheet metal. People like physically see what it is that they’re going to be spending tens of thousands of dollars for over a few years.

True.

But consider this: one of the things that nearly knocked out Best Buy was “showrooming”: People would go to a store to check out that big-screen TV and then go home and buy it on Amazon.

They’d, essentially, kick the tires, and then complete the transaction elsewhere. Best Buy did the work. It didn’t get the reveune.

The incredibly friendly Amazon interface will undoubtedly make it all the easier for Dealer A to promote better deals than Dealer B, so if the Dealer B is where the customer did their showrooming, then A may come out on top. While people can check on individual dealer websites to see what’s available, this setup with Amazon will undoubtedly facilitate that.

And what of the salespeople? Will any given dealership need as many going forward?

Dealership value is undoubtedly going to change profoundly—and not necessarily for the better.

Something like this was bound to happen.

And now it has.

(One of the things that must be considered vis-à-vis this partnership is that Hyundai is clearly positioned as a company that sees how the world works. People buy lots of stuff online. People want convenience. So Hyundai is facilitating that. Many other OEMs are busy perpetuating past practices despite their pronouncements about the future. Those OEMs are like Nokia. Hyundai is like Samsung.)