J.D. Power sees improvement. But were we grading on the usual scale. . .
By Gary S. Vasilash
The J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Public Charging Study is out, and the research firm finds improvement in that experience.
Sort of.
Said Brent Gruber, executive director of the EV practice at J.D. Power, “While the customer satisfaction scores for public charging continues to prompt concern, the results offer reasons for optimism.”
He’s undoubtedly an optimistic individual.
The study found that on a 1,000-point scale, the satisfaction with speed at Level 2 chargers has dropped 4 points to 451.
DC fast charger speed is more satisfying, up from 588 in 2023 to 622.
While that 34 point bump is good, remember Power is using a 1,000-point scale, so if you were in school and got that 622 on a test. . . .
And then there is the issue of non-charging. As in showing up at a charging station and not being able to charge.
Power found 19% of the surveyed EV owners had that problem. A one-point improvement over 2023.
The researchers found that nationwide 61% said the reason there was a wasted visit was because the charger was out of service or didn’t work.
Huh?
The average transaction price for an electric vehicle in July was $56,520, according to the latest figures from Kelley Blue Book.
So someone buys an EV for that price, glides into a charging station—and nearly one out of five times has to leave because the damn thing doesn’t work.
Yes, some 80% of EV owners charge at home, but that means some 20% of EV drivers don’t.
In addition to which, some of the 80% of EV drivers who charge at home are likely to take trips at some point—vacation or business—which could likely mean they need to charge along the way.
And they’re likely to find some 20% of those chargers out of order.

